What payment methods do you accept?
All purchases on our store are paid through Affirm, which lets you split your purchase into smaller payments over time. At checkout, choose Affirm, pick a payment plan that fits your budget, and confirm your purchase in seconds. You will see your total cost, including any interest, before you commit.
Will applying for Affirm affect my credit score?
According to Affirm, checking your eligibility uses a soft credit check, which does not affect your credit score. Affirm may report your loan and payment history to credit bureaus such as Experian. All approval decisions are made by Affirm, not by Chad Staton.
What happens if I’m not approved by Affirm?
Affirm makes all credit decisions, and we cannot see the reasons for a decision or override it. If you’re not approved, Affirm will email you with your options. You may be able to reapply later or try a smaller order amount. You can also use the “Check your purchasing power” link on our product pages to prequalify before you shop.
Where do you ship?
We ship to addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, freight forwarders, or international addresses.
How long will it take to receive my massage chair?
Orders are processed within [1–3] business days after Affirm approves your purchase. You’ll receive a shipping confirmation email with a tracking number once your order ships.
How is my massage chair delivered?
Most massage chairs ship by freight carrier, and the carrier will contact you to schedule a delivery appointment, so please give an accurate phone number at checkout. Standard delivery is curbside, which means the chair is delivered to your curb or driveway and does not include in-home placement or assembly. Massage chairs are heavy, so have at least two adults available to move the box.
What should I do if my chair arrives damaged?
Inspect the box before signing for your delivery. If you see damage, note it on the delivery receipt. Then contact us within 48 hours of delivery at support@chadstaton.store with your order number and photos of the box, shipping label, and product. We will arrange a replacement part, a replacement chair, or a refund at no extra cost to you.
How do refunds work if I paid with Affirm?
We issue approved refunds to Affirm, and Affirm then cancels or reduces your loan and returns any payments you’ve already made, according to your loan agreement. Please keep making your scheduled Affirm payments until the refund appears in your Affirm account.
Is a massage chair safe for everyone to use?
Our massage chairs are designed for general relaxation and are not medical devices. Consult your doctor before use if you are pregnant, have a pacemaker or other implanted device, or have heart conditions, high blood pressure, osteoporosis, recent injuries, or any other medical concern.
How can I contact customer support?
Our team is happy to help with product questions, orders, shipping, and returns.
Email: support@chadstaton.store
Phone: +1 252 207 9426
Address: 1023 Satinwood Ct, Jefferson City, MO 65109, United States
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