Shipping & Delivery

Thank you for shopping at Chad Staton. Massage chairs are large, heavy items, so delivering them takes more planning than a standard parcel. This policy explains where we ship, how long it takes, what it costs, and what to expect on delivery day. Please read it before you order.

1. Shipping Coverage

Where We Ship

We currently ship to addresses in the 48 contiguous United States.

Locations We Do Not Ship To

• Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)
• P.O. boxes
• APO/FPO/DPO military addresses
• Freight forwarders and package reshipping services
• International addresses

If your address can’t be served, we will contact you and cancel your order for a full refund.

2. Order Processing Time

Processing Window

Orders are processed within 1 to 3 business days after your Affirm purchase is approved. Processing includes order verification, quality checks, and preparing your chair for shipment.

Business Days

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM CT, on weekends, or on holidays begin processing the next business day.

High-Volume Periods

During sales events and holiday seasons, processing may take longer. Any expected delays will be shown on the Site or emailed to you.

3. Delivery Method and Times

Standard Curbside Delivery

All orders ship by standard curbside delivery. Delivery time depends on your location and the carrier. The carrier will give you an estimated delivery window when they contact you to schedule your delivery. Delivery times start after your order ships, not on the order date. Total time from order to delivery is processing time plus shipping time.

Estimates Are Not Guarantees

Delivery times are estimates provided by our carriers. Weather, carrier volume, holidays, and remote locations can cause delays outside our control.

4. Shipping Costs

Standard Shipping

Shipping costs are calculated at checkout based on your location. The final amount is shown before you complete your purchase.

Additional Services

Optional services such as expedited delivery, white glove delivery, in-room placement, assembly, or packaging removal are not available at this time.

Taxes

Applicable sales tax is calculated at checkout based on your shipping address.

5. Order Tracking

Shipping Confirmation

Once your order ships, we will email you a shipping confirmation with your carrier name and tracking number.

Tracking Your Order

You can track your order:

• Using the tracking link in your shipping confirmation email
• Directly on the carrier’s website

Tracking information may take 24 to 48 hours to update after you receive your shipping confirmation.

No Tracking Update?

If your tracking hasn’t updated in 5 business days, contact us at support@chadstaton.store and we will check with the carrier.

6. Freight Delivery: What to Expect

Scheduling Your Delivery

Most massage chairs ship by freight carrier. The carrier will contact you by phone or email to schedule a delivery appointment. A valid phone number is required at checkout. If the carrier can’t reach you, your delivery may be delayed.

Curbside Delivery

Standard delivery is curbside. The driver will deliver your chair to your curb, driveway, or the closest accessible point at ground level. Curbside delivery does not include:

• Carrying the chair inside your home, up stairs, or into a specific room
• Unpacking, assembly, or removing packaging

Prepare for Delivery

• Massage chairs are heavy in their packaging. Have at least two adults available to move the box safely.
• Measure doorways, hallways, and stairways in advance to make sure the chair will fit.
• An adult aged 18 or older must be present to receive and sign for the delivery.

7. Inspecting Your Delivery and Reporting Damage

Before You Sign

Check the box carefully before signing the delivery receipt. If you see any damage to the packaging (crushed corners, punctures, tears, or water damage), you should:

• Write a clear note on the delivery receipt, such as “box damaged, subject to inspection”
• Take photos of the damaged packaging with the driver present, if possible
• If the damage is severe, refuse the delivery and contact us right away

Signing without noting visible damage can make it harder to file a damage claim with the carrier.

Report Within 48 Hours

Report any damage, defects, missing parts, or incorrect items within 48 hours of delivery by emailing support@chadstaton.store with your order number, photos of the box, label, and item, and a video if the problem is mechanical. We will arrange a replacement part, replacement chair, or refund as described in our Return & Refund Policy.

Keep the Packaging

Keep all original packaging until the issue is resolved. The carrier may need to inspect it to process a claim.

8. Delays, Lost Packages, and Failed Deliveries

Shipping Delays

If we can’t ship your order within the processing time stated above, we will email you with a revised shipping date and give you the option to cancel for a full refund. If you choose to cancel, we will notify Affirm and your loan will be cancelled.

Lost Packages

If tracking shows no movement for 7 business days, or your order is marked delivered but you haven’t received it:

• Check around your property and with neighbors or building management
• Contact us within 5 days of the expected or marked delivery date
• We will open an investigation with the carrier

If the carrier confirms the package is lost, we will send a replacement or issue a full refund.

Missed or Failed Deliveries

If a delivery fails because no one was available at the scheduled time, the address was incorrect, or the location was not accessible, the carrier may charge a redelivery or storage fee. These fees are your responsibility. If the carrier returns the order to us because delivery could not be completed, it will be treated as a refused delivery.

Refused Deliveries

If you refuse delivery of an undamaged order, it is treated as a change-of-mind return under our Return & Refund Policy. Return shipping costs and a restocking fee may apply.

9. Address Accuracy, Affirm Orders, and Shipping Restrictions

Check Your Address

You are responsible for entering a complete and accurate shipping address and phone number. Contact us immediately if you notice a mistake. We can update your address only if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address entered at checkout.

Affirm Orders

• Your order will be processed only after Affirm approves and confirms your purchase.
• For security and fraud prevention, we may ship only to the address verified with your Affirm account. Orders with mismatched or suspicious addresses may be held for verification or cancelled.
• Affirm generally starts your payment schedule after your order ships. Check your Affirm account for your exact payment dates.
• If your order is cancelled before shipping, we will notify Affirm and your loan will be cancelled.

Address Changes After Shipment

Once your order has shipped, we can’t redirect it. Any rerouting fees charged by the carrier are your responsibility.

10. Changes to This Policy and Contact Us

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Changes take effect when posted on this page, with an updated Effective Date. Orders are governed by the policy in effect on the date of purchase.

Contact Us

For shipping, delivery, or tracking questions, contact us:

Chad Staton
1023 Satinwood Ct Jefferson City, MO 65109 United States
Email: support@chadstaton.store
Phone: +1 252 207 9426